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How To Design A Frustrating Online Store Experience

Posted: September 16, 2016 Updated: January 4, 2018 by Claire Brotherton
6 Comments

The other day, I went to help my mum complete a transaction online. The objective was simple: buy an event ticket. It turned out to be far more complex than I imagined, and I soon ended up as frustrated as she did. Here’s my list of what went wrong, and how it could have been […]

Category: Websites Tags: ecommerce, online shopping, user experience

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